ARDMORE HOME DESIGN – City of Industry, CA

Report to Manager: Director of Customer Service
Department: Front Office
FLSA Status: Non-Exempt
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About the Company
Made Goods is a highly-regarded home furnishings brand offering exquisite styling options to interior designers and retail consumers. Additional key wholesale brands include Pigeon & Poodle (home accessories), Blue Pheasant (tabletop) and Thucassi (candles and scent diffusers). Ardmore Home Design is the privately-held manufacturer and wholesaler of these luxury home décor groups, headquartered in eastern Los Angeles County.

Summary of Position:
The Hospitality Account Manager is responsible for managing customer orders, accounts and hospitality business with the company’s sales reps. This role is client-facing and must work to foster and maintain strong client relationships through mastering an understanding of the individual client’s needs and knowing how to meet those needs through the company’s product offerings.

Essential Duties and Responsibilities:

  • Develop and maintain a strong team environment to promote collaborative AHD hospitality account management and support
  • Work with Leadership to develop business processes which align with company strategies and objectives
  • Identify opportunities for process improvement and ensure integrity of customer and order data housed within the system
  • Manage and maintain priority customer relationships through prompt, excellent client support via email and phone calls on a regular basis; respond to escalated service support communications forwarded from the staff
  • Answer product and service questions while providing recommendations about other product offerings from the Made Goods brand
  • Conduct analysis on the company’s most active accounts to identify trends and/or patterns for formulation of strategic account support
  • Focus on achieving business objectives, managing customer relationships, developing customer satisfaction and growing sales revenue
  • Ensure account orders are processed and shipped in a timely manner
  • Prepare quotes; collect payments; maintain financial accounts by processing customer adjustments
  • Collaborate cross-functionally with Production, Marketing and Operations to drive continuous improvement of processes between the departments
  • Travel to tradeshows as arranged
  • Knowledge of the hospitality industry and key players is essential

Skills/Qualifications:

  • Bachelor degree in Business, Marketing or related field.
  • Minimum of 3-5 years of experience in account management or sales
  • High competency with Microsoft Suite; ERP experience a strong plus
  • Friendly, outgoing and a self-starter with experience working within a team
  • Proven success working in cross-functional teams to build creative solutions
  • Strong attention to detail, organizational, problem solving and follow-through skills
  • Experience identifying and resolving account relationships and conflicts via phone and email

Interested candidates, please reply to: staffing@madegoods.com or Apply Online

Company Name: Ardmore Home Design Inc.
Contact Email: staffing@madegoods.com
Website: email or apply online here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=12675&clientkey=8A42F26743CD1B3E6EA5C2C2B87D32D9
City: City of Industry
State: CA
Country: USA
Job Title: Hospitality Account Manager
Job Type: Full-Time
Must Manage Others: No