Our Staff

Jena is the COO for NEWH, Inc. She is your contact for Regional Tradeshows, corporate partnership, chapter board trainings, and the NEWH Leadership Conference. Jena attained a BS in Marketing at University of Wisconsin-Eau Claire and since has held positions in management, sales, and service. Jena provides strong organizational, customer service, and leadership experience to NEWH.

Board Training

• Schedule
• Facilitate

Corporate Partnership

• Handle all benefits
• Oversee renewals
• Work with CFO on maintaining on time payments

Industry Tradeshows

• Booth orders/logistics
• Hotels –students, staff, select board
• IBOD logistics/ onsite
• Additional events- ticket allocation, all onsite logistics

Leadership Conference

• Full conference planning in conjunction with VP and Director
• Speaker registration correspondence
• Oversee all logistics

Regional Tradeshows

• Dates
• Contracts
• Chapter correspondence
• Oversee layout
• Placement
• F&B final
• Onsite all logistics

Additional support (virtual) Initiatives in process

• BrandED
• PowerTalks
• Product Spotlight
• EID
• Perspective

Susan is the CFO for NEWH, Inc. She holds over 20 years’ financial experience. Susan comes to us from an international, member-owned holding cooperative, governed by a board of directors. Susan earned her Associates Degree in Accounting from Northeast Wisconsin Technical College and Bachelor’s in Accounting through Lakeland University in Sheboygan Wisconsin. She resides in her hometown of Shawano with her husband Jeff, three children; Grace, Ava, Max, and 2 German Shepherd Dogs, Winston and Lucy. When not at work, Susan enjoys traveling and exploring with her family as well as improving on her photography hobby.  She is the bomb-diggity of the office and our Zoom queen!

OFFICE MANAGER

1. Oversee the daily functions of the office.

FINANCE

1. Maintain the NEWH, Inc. and Chapter financial records
2. Modify online QuickBooks account for incoming board of directors.
3. Keep an accurate checkbook in QuickBooks for each Chapter and the NEWH, Inc. office via monthly bank statements
4. Maintain an accurate, up to date chart of accounts
5. Payroll: maintain weekly timesheets, prepare checks, and prepare monthly and quarterly payroll tax returns
6. Coordinate chapter venue credit card deposits for all Chapters
7. Provide support to the accountant in preparing annual tax returns
8. Every January work with Chapter Treasurers to establish annual budgets. All budgets to be completed by February 15th
9. Act as the Accounts Payable department for all Chapters
10. Provide support to Chapter Treasurers as needed
11. Act as the Treasurer for all Regional Groups
12. Update signature cards for all Chapters annually
13. Facilitate in quarterly discipline calls.

Accounts Receivable:

1. Oversee deposits of all money coming into the NEWH, Inc. office through bank by mail
2. Oversee processing credit card payments
3. Oversee and maintain GoPayment merchant accounts for chapter point of sale transactions
4. Invoice customers/chapters for amounts due to NEWH, Inc. and monitor aging.

Accounts Payable:

1. Oversee quarterly chapters dues reimbursement
2. Process invoices for payments
3. Reimburse Chapter event funds to the Chapters

INSURANCE

1. Be familiar with three insurance policies (Workmen’s Comp., Errors & Omissions, and General Liability).
2. Coordinate chapters Certificate of Insurance prior to events, securing the General Liability policy (it is frowned upon to have an open bar because NEWH are more liable than having people purchase their own beverages.

Diane is the Membership/Events Director for NEWH, Inc. She is your contact for NEWH chapter event communication, chapter board trainings, membership, and the NEWH website. After graduating from the University of Wisconsin-Eau Claire with a BS degree in Administrative Management, Diane was employed by a Milwaukee consulting firm and worked with an array of nonprofit organizations in resource development, research, and leadership development projects. Diane’s background and involvement with nonprofit organizations in the past brings creativity, resourcefulness, and enthusiasm to NEWH. Diane is married to her husband Dennis, and they have two children: Nathan and Morgan, and furry kid, Rudy. When not at work, Diane  enjoys spending time with family and friends, playing volleyball, watching the weeds grow in her garden, and enjoying the northwoods.

BOARD TRAINING

1. Facilitate in-person and webinar training sessions
2. Provide materials and support for training sessions
3. Coordinate quarterly discipline calls and mandatory training calls for chapter board members and post minutes from the call
4. Maintain NEWH Board of Directors Resources on the NEWH website

CHAPTER MEMBERSHIP

1. Oversee all membership and database activities at NEWH Office
2. Coordinate monthly membership renewal reminders
3. Provide monthly dues reports to chapter boards
4. Maintain current application forms on website

CHAPTER PROGRAMMING/FUNDRAISING SUPPORT

1. Create and/or distribute meeting notices for Chapter events
2. Maintain Calendar of Events on website
3. Create online event registrations/RSVPs and provide training to chapter board member responsible for receiving RSVPs

NEWH WEBSITE

1. Maintain NEWH Website
2. Post meeting notices, photographs, event registrations, etc. for the chapters
3. Handle the online SQL database
4. Oversee website member logins

CAREER NETWORK

1. Post available positions and resumes on the NEWH website
2. Work with chapters and vendors to maintain an up-to-date industry service

NEWH MAGAZINE

1. Mass distribution of magazine through broadcast email
2. Send out requests for member news
3. Proofing final copy

TopID

1. Gather TopID nominees from chapter
2. Congratulate TopID recipients and request installation images to post on website
3. Post TopID list and images on NEWH website

Julie is your contact for questions regarding online registration, Chapter nominations, and Chapter finances. She is very excited to be a part of such an amazing non-profit organization that supports the Hospitality Industry.  She bring over 15+ years of work experience working under different financial coordinators from retail to government. During those times she has come to appreciate the real meaning of life – Family! NEWH, Inc is all about family and has welcomed Julie with open arms and hopes to continue for many – many – many years!!! Julie balances family, husband Dave, heavenly daughter Lilie, son Brodie, daughter Marlie, and special furry kiddos Stella and Louise, with work and numerous extracurricular activities.

FINANCE SUPPORT

1. Deposit all money coming into the NEWH, Inc. office
2. Record online RSVP/Membership payment transactions into QuickBooks
3. Process and record NEWH, Inc. credit card transactions
4. Process and record Chapter credit card transactions
5. Provide any necessary credit card receipts
6. Reconcile Chapter Dues for quarterly reimbursement
7. Forward and reconcile Chapter bank statements/financial reports to Chapter boards
8. Reconcile online RSVP events for reimburses to the Chapter

NOMINATIONS

1. Work with Chapter/Regional Group Past Presidents/Committee to complete nomination process
2. Verify nominations / set up online ballot
3. Provide vote results to nominations chair

PROGRAMMING/FUNDRAISING

1. Review online RSVP registration for member/student/non-member status
2. Send updated attendee spreadsheet based on online registration
3. Send invoice on behalf the Chapters for correct ticket cost or sponsorships

Kathy joined NEWH in 2008 as a full time office assistant.  Kathy was born and raised in Chicago and has lived most of her life in Illinois. She moved to Wisconsin about 13 years ago. Kathy has many years of experience in administrative office positions in the healthcare, construction, manufacturing, and temporary agency fields. Among Kathy’s duties is handling incoming communication, database management, and other general office duties.  Kathy is married to Kevin and has two grown children, Janine and Jim. She also has four sweet and rambunctious grandsons Cameron, Landon, Logan and James. When not at work, Kathy loves gardening and visiting the botanical gardens, bird watching, craft projects, being Kevin’s sous chef in the kitchen, and keeping in touch with family and friends.

ADMINISTRATIVE SERVICES

1. Responsible for answering phones.
2. Provide support to the NEWH, Inc. office, members, potential members, and NEWH, Inc. board members.
3. Update mailing information on database and work with chapters on their mailing lists.
4. Provide chapter rosters to the chapters monthly.
5. Provide chapter support pertaining to any aspects of membership/renewals.
6. Provide all chapter boards a current mailing list for edification periodically during the year.
7. Assist Deputy Director in the shipping of NEWH Tradeshow collateral materials to show site.
8. Save and distribute chapter board minutes to the NEWH, Inc. office for review.
9. Proofing as required.

CHAPTER MEMBERSHIP

1. Welcome all new members.
2. Respond to membership inquiries via the website.
3. Enter membership renewal and dues payment information into the database.
4. Receive and enter e-mail Member Submission Changes into the database.
5. Provide detailed information to Accounts Payable to allow for correct financial categorization.
6. Request approvals from chapters for all new member applications and enter once approved.
7. Update database with new contacts from various lists and publications.
8. Enter scholarship award information into the database.
9. Update database with school updates
10. Compile and send New Member Packets and Badges.

Hillary is the Scholarship & Communications Director for NEWH, Inc. She comes to us with 6 years of experience working in non-profit continuing education, marketing and social media. Hillary earned her Bachelors Degree in English, Journalism from The College of Saint Scholastica. She currently resides with her husband Matthew and her dog Oly in a small rural community in the middle of Wisconsin.

The big cheese…. Deals with all the mouse droppings.