Introduction

NEWH, Inc. (“NEWH,” “we,” “us”) is the Global Hospitality Network: a 501(c)(3) nonprofit supporting professional education, networking, and scholarships across the global hospitality design community. This notice explains what personal information we collect, how we use it, and your rights.

We are committed to handling your information responsibly and only as needed to deliver the services you have asked us to provide.

What We Collect

Depending on how you interact with NEWH, we may collect:

• Contact and professional information you provide when you join as a member, register for an event, apply for a scholarship, or sign up for our mailing list — typically your name, email, phone, employer, job title, and chapter affiliation.
• Payment information when you pay membership dues, event fees, or make a donation. Payments are processed by our PCI-compliant third-party processor; NEWH does not store full payment card details.
• Records of your engagement with NEWH — the events you attend, committees you serve on, scholarships you apply for or receive, and the mailing lists you subscribe to.
• Cookies and similar website technologies for authentication, session management, and basic analytics. You can manage cookie preferences from our website.

How We Use Your Information

We use your information to:

• Deliver membership services, including the member portal, renewals, and member-only resources.
• Process payments for dues, donations, and event fees.
• Administer events, continuing-education programs, and the scholarship program.
• Send communications you have opted in to receive.
• Meet our legal, tax, and audit obligations.
• Maintain the security and integrity of our systems.

We do not sell your personal information. We do not rent or trade member contact lists with third parties for marketing purposes.

Your Consent

We rely on your express opt-in consent for marketing communications, mailing list subscriptions, and any optional information you choose to share with us. You can withdraw that consent at any time — every email we send includes an unsubscribe link, and you can update your preferences in the member portal or by contacting us.

For the information we need in order to deliver membership services to you, we rely on your membership agreement with NEWH. Withdrawing consent for membership-related processing means ending your membership.

How Long We Keep Your Information

We keep your information only as long as we need it for the purpose we collected it, plus any additional period required by law. Financial records are kept for 7 years to meet IRS recordkeeping requirements. Governance records — Board minutes, officer rosters, and similar — are kept permanently as part of NEWH’s organizational history. Other records are kept on schedules tied to their purpose. Our full Personal Information Privacy and Retention Policy is available on request.

Who We Share Your Information With

• Service providers who help us operate NEWH — including our membership platform (Member365, operated by Pixelera Inc. in Ontario, Canada), our payment processor (Stripe), and our financial recordkeeping system (QuickBooks). Each is bound by contract to handle your information securely and only as we direct.
• NEWH chapter officers, where you are a member of a chapter, for the purpose of running chapter activities. Chapter officers are bound by a confidentiality agreement.
• Authorities, where required by law — for example, in response to a valid legal order, or where notification of a data breach is required.

International Transfers

NEWH is incorporated in the United States with members in the United States, Canada, the United Kingdom, and the European Union. Our membership platform is hosted in Canada. If you are located in the EU, UK, or Quebec, your information may be transferred to and stored in countries outside your own. We rely on Canada’s adequacy status under European Commission Decision 2002/2/EC and on the contractual protections in our vendor agreements as the basis for these transfers.

Your Rights

Depending on where you live, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Withdraw consent for any processing based on consent, including marketing.
• Ask us to delete your personal information, subject to our legal obligations to retain certain records (such as financial records for 7 years).
• Object to processing based on legitimate interest, where applicable.
• Lodge a complaint with your local privacy regulator — for example, Privacy Office in the United States, the Office of the Privacy Commissioner of Canada, the Commission d’accès à l’information du Québec, the UK Information Commissioner’s Office, or your national EU data protection authority.

To exercise any of these rights, contact us using the details below. We will respond within 30 days, or sooner if required by your local law.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit, multi-factor authentication for staff access, regular access reviews, and contractual data-protection requirements with every vendor that handles your data. Despite our best efforts, no system is perfectly secure — if a breach occurs that affects you, we will notify you as required by law.

Children

NEWH membership and most NEWH services are intended for adults working in or studying the hospitality industry. We do not knowingly collect personal information from children under 13. Where a scholarship applicant is under the age of majority in their location, we require parental consent before processing their application.

Changes to This Notice

We may update this notice from time to time. The “Last updated” date at the top of the notice will reflect the most recent change. Material changes will be communicated to members through the usual NEWH channels.

How to contact us

Questions regarding this Privacy Notice may be directed to:

NEWH, Inc.
P.O. Box 322, Shawano, WI 54166, USA
[email protected]
1-800-593-NEWH